Refund Policy – Zain Traders

At Zain Traders, customer satisfaction is important to us. This Refund Policy explains the conditions under which refunds may be issued for IT consultancy, computer programming, and technology-related services.

1. Service Payments

Payments made for IT services, consultancy, software development, technical support, or related activities are generally considered final once work has started or services have been delivered.

2. Eligibility for Refunds

Refunds may be considered in the following situations:

• Duplicate payment by the customer

• Service could not be delivered due to business-related reasons

• Incorrect billing or charging errors

• Approved cancellation before project commencement or service activation

3. Non-Refundable Situations

Refunds will generally not be provided in the following cases:

• Change of mind after service delivery

• Completed software, programming, or consultancy work

• Customer delays or failure to provide required project information

• Third-party software, hosting, or licensing fees

• Partially completed or approved project stages

4. Cancellation Policy

Customers may request cancellation before the start of work or service activation. Cancellation approval will depend on project status and any completed work.

5. Refund Request Process

To request a refund, customers should provide:

• Full name

• Payment proof or transaction details

• Reason for refund request

• Contact information

Refund requests can be submitted through:

Phone: 0310-8402051
Email: zb879639@gmail.com

6. Refund Processing Time

Approved refunds may take 7–14 business days to process, depending on the payment method and financial institution.

7. Limitation of Liability

Zain Traders is not responsible for losses caused by third-party services, software providers, hosting companies, or delays beyond reasonable business control.

8. Policy Updates

Zain Traders reserves the right to update or modify this Refund Policy at any time without prior notice.